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Shep Hyken: Customer Service & CX Expert
5 Step Process for Handling Complaints
An easy-to-implement, five step process can manage any customer complaint and customer service crisis situation. Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Awhile back, United Airlines had a computer outage that lasted two and a half hours and caused 200 flight delays and six cancellations ...
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