You know who to call when there’s an emergency! The FDNY wants you to know we are always on and ready to respond. Remember to call 911 only if there’s an emergency, like an odor of smoke or gas, or if there’s a medical emergency. Stay calm and know your location. If you don’t know where you are, look for landmarks and street signs. Answer the dispatcher’s questions. That will help determine what kind of help they need to send. Follow instructions from the dispatcher, who can help with instructio

New Yorkers - only call 911 during a real emergency. Allow first responders to assist those most in need. If you are not severely ill, follow the guidelines put in place by the NYC Department of Health and Mental Hygiene and keep health care access available for those with more severe illnesses. If you have more severe symptoms, such as difficulty breathing and very high fever, go to an emergency department. Only call 911 if you need help right away. If you need help finding a health care provid