While organizations continue focusing on CRM records, the real gold mine, real-time customer intent, lives in conversation data.

Akshay Srivastava is executive vice president and general manager of small business, mid-market and enterprise segments at RingCentral. In that role, he is responsible for the go-to-market strategy ...

While the datasets are useful tools for training AI models, they do come with their own risks, from regulatory risks to ...

Conversational AI company AurionX now provides always-on AI voice agents delivered as a managed service. The managed service ...