Half of consumers are concerned that AI will impede their ability to connect to a human, according to Qualtrics XM Institute.

Part of the initiative will now have customer care ambassadors -- wearing bright orange shirts and vests -- located at Newark Penn to help riders get to the right gates and buses.

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

AI is already reshaping how store associates work, but success depends on more than adopting the latest technology.

Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...

Tanzania Revenue Authority (TRA) employees in Dodoma Region have been urged to enhance professionalism, maintain integrity, and deliver high-quality customer service as part of efforts to achieve and ...

According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...

Protect the time. Life is busy, and small rituals are often the first to get cut. Decide together that even on rushed days, ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

A consistent focus for Old Mutual Mass and Foundation Cluster is the need to innovate and remain relevant across all customer ...