Identity-related breaches are surging worldwide, with organizational help desks becoming a favored entry point for attackers, ...

You wanna know how bad it is?” asked Brad Carlson. “You see that man leaning on the fence? I saved his life twice. He saved ...

The session, moderated by Thomas Witherspoon, senior systems support engineer at Sidley Austin in Dallas, will focus on how legal help desks and support teams can leverage the power of generative AI ...

In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...

Working for long hours at your desk shouldn’t leave you with fatigue, strain, or neck pain. Instead, you should be able to ...

You may be used to TeamViewer or AnyDesk when helping others with PC problems, but Windows has a perfectly fine tool right there.

In most cases, you can rely on software and tools to conduct computer health checks. However there are times when seeking professional help and support is the best path forward, and this is where ...

Ameera, an entrepreneur from Rafah, walks to her workplace where she cooks food for people displaced by the war. Photo: Alef Multimedia/Oxfam Here’s how you can help people in Gaza recover from the ...

Windows 10 is dying, but Microsoft just broke the Windows 11 upgrade tool. Here’s what it means for millions of PCs.

Microsoft’s upgrade tool glitch leaves Windows 10 users stuck before support ends. Here’s the quick fix to upgrade to Windows ...