Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

Technology from American companies is being used to power a revolution in the scam industry, playing a key role in the ...

On June 24, 2026, Microsoft’s Digital Crimes Unit (DCU) facilitated the takedown, suspension, and blocking of domains that ...

President Trump unveiled the design for a limited number of commemorative U.S. passports featuring his picture, making him ...

I often leave these calls feeling frustrated and more confused than before. Using AI chatbots doesn’t seem to work either.

Discover why the first moments of customer contact can have an outsized impact on trust, conversions and business growth.

Whether you're anxious, confident or taking on extra duties, these raise-request scripts can help you make a stronger case ...

American-made AI models—chiefly ChatGPT and Gemini—have been used to build specialized software that allows scammers to ...

Indian scammer Safeer Koorimannil reveals how AI from American tech giants fuels global fraud rings in Myanmar. Trafficked to ...

Leah McKendrick, who wrote, directed and appeared in 'Voicemails for Isabelle' worked 8 long years to get her script to the ...