More than 4 in 5 consumers say they are more likely to stay loyal to companies that prioritize human customer service over automated or self-service options alone, according to a survey of more than 1 ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

The Cyber Security and Resilience Bill (CSRB), announced in the King’s Speech in July 2024, is expected to be introduced this ...

Everything you need to know about Cozumel weather in November. I lived in Cozumel for two years and I've got the inside scoop ...

U.S. services industry activity accelerated in December, but sky-rocketing COVID-19 infections depressed employment, heightening the risk that the economy shed jobs for the first time since the labor ...

This robotics upstart has surged 143% year to date, but early-stage revenue and a high price tag raise questions about the ...

Every Friday, we highlight a local business in South Dakota. This week, Black Hills Insider visited Trav's Outfitter.

In-N-Out Keys Auto Transport, a direct-to-carrier car shipping service, has expanded its transport services to better serve ...

I’ve always struggled to write my law essays, especially when it comes to analysing legal cases correctly and referencing ...

Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.