The first units are expected to ship to customers in the US in 2026. There is a $499 monthly subscription alternative to the ...

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while ...

Vulnerabilities in the contact center solution can result in authentication bypass and remote code execution. The networking company also warned of new attacks on previously patched firewall products.

Netbook's powerful AMD Strix Halo-based handheld with optional liquid cooling, gets long-awaited US launch date and pricing ...