Apax Partners cède Opportunity à Omnes Capital et Anthony Dinis. Du cash dans les caisses de Vocalcom et une forme de liberté retrouvée pour un entrepreneur hors norme, voilà les rapides conclusions ...
Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...
When the world's No. 1 and No. 2 call-centre companies (Teleperformance and Concentrix) plummet on the stock market, is it because they have been slow to embrace AI or because their business no longer ...
Homair advertising campaign, recently displayed in the Paris metro. "It's going to be hard to go back home" © Homair Homair, like many players in the tourism ...
Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...
If a Donald Trump clone were to take the helm of a major outsourced customer experience (BPO) company tomorrow, he would likely update his famous MAGA slogan with a new acronym: MCCGA. After the "wild ...
Bastien Eyme, Customer Care manager chez In&motion. Au service client, qui gère des milliers de tickets par an, et emploie vingt personnes, les demandes doivent donc être suivies, sans délai, avec une ...
A top-level marriage in BPO and outsourced customer experience has just been announced: Concentrix Corporation (Nasdaq CNXC) has entered into exclusive discussions to acquire Webhelp, one of Europe's ...
Foundever, world No. 3 in call centers industry, seemingly runs out of cash, according to S&P Global
In Canada’s New Brunswick province, the BPO specialist was scheduled to replace the current provider, Maple, on April 1 for the eVisitNB virtual healthcare program. The transition has been postponed ...
Erratum. Dans l’article publié en digital en février et lié au changement de DG chez Zaion, la rédaction d’En-Contact avait évoqué les pertes de certaines ...
Créée en 2018 par Dylan Letierce et Jonathan Malgogne, Knap a développé son modèle depuis plusieurs années et finalement mené une première expérimentation, depuis juin dernier à l’hypermarché E.
"Video killed the Radio Star" sang The Buggles. AI or a lack of understanding of call centre operations, what will ‘kill’ the major BPO players? Concentrix shares plunged by more than 12% on the ...
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