Service Cloud in Salesforce

News

Salesforce ‘Needs Less Heads,’ So It Cut 4,000 Jobs

Salesforce cuts 4,000 jobs due to AI, CEO says

Salesforce CEO Marc Benioff said AI automation helped the software company cut its customer support headcount from 9,000 to 5,000 human workers.

TechRepublic · 16h

Salesforce ‘Needs Less Heads,’ So It Cut 4,000 Jobs, As AI Takes Over

Salesforce CEO Marc Benioff cuts nearly 4,000 customer service jobs in favor of AI agents, but insists humans are still needed in the function.

NBC News · 1d

Salesforce CEO confirms 4,000 layoffs ‘because I need less heads’ with AI

Salesforce has been on the front lines of the AI revolution and has built what it calls an “Agentforce” of customer service bots.

Salesforce, Stock

Gizmodo · 17m

5 Things to Know About Why Salesforce Stock is Cratering

Salesforce stock was down almost 8% this morning after a disappointing earnings report last night. The company shared third quarter revenue forecast that came in below expectations and investors worry that has to do with AI monetization problems.

Bloomberg L.P. · 1h

Stock Movers: Salesforce, AEO, GS

Bloomberg journalists discuss today's biggest winners and losers in the stock market. Listen for analysis on the companies making news on Wall Street.

Barron's on MSN · 2h

Why Salesforce Stock Is Down After Solid Earnings

Salesforce was a major player in bringing the cloud revolution. It now seeks the a good answer to the AI revolution.

1hon MSN

Salesforce shares drop as weak revenue view signals delayed AI returns

Salesforce shares dropped nearly 8% on Thursday, after the cloud software provider's soft third-quarter revenue forecast ...

1don MSN

Salesforce Q2 Earnings Ahead: Street sees over 8% increase in both EPS and revenue

In the past 2 years, CRM has beaten EPS estimates 88% of the time and has beaten revenue estimates 75% of the time. Over the ...

ZDNet16y

Salesforce.com Service Cloud integrates enterprise social media

Salesforce.com, has extended its service and support product line with Service Cloud, a set of technologies integrating social media with traditional call center data.

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