Service Cloud is one of the Salesforce tools that now leverages Slack -- in this case, for a "swarming" capability that brings together all of the right experts to solve customer problems quickly.

Salesforce Inc. (NYSE:CRM) is one of the best high-volume stocks to invest in. On August 12, NICE Ltd. (NASDAQ:NICE) ...

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in the long run. Analyst praises AI-powered Agentforce and projects $1.7B ...

Salesforce Service Cloud is a highly customizable, easy-to-use contact center platform. You can add extra functionality to Service Cloud thanks to its large marketplace and API connectors ...

At its annual Dreamforce conference in San Francisco, Salesforce announced several new products and services, including Einstein Voice Assistant.

Salesforce.com on Thursday announced Service Cloud, an extension to its software-as-a-service (SaaS) model that is intended as a way for companies to communicate with their customers over the web.

Salesforce says it has redesigned its Service Cloud platform to provide new tools easy application setup to improve customer interaction.

Salesforce Data Cloud - In today’s digital-first economy, enterprises generate massive amounts of data across multiple ...

In Salesforce.com's most recent earnings call, Salesforce founder and CEO Marc Benioff strongly emphasized that the Service Cloud, which was launched in January, was one of the fastest growing ...

Salesforce Inc. co-founder and Chief Executive Marc Benioff is articulating a bold vision for the next era of enterprise software. In an exclusive interview with theCUBE on April 25, Benioff ...

Salesforce [NYSE: CRM], the Customer Success Platform announced today the general availability of Salesforce Financial Services Cloud.