Why have many organizations implemented only four or five of the 26 defined IT infrastructure library (ITIL) 2011 best-practice processes given the strength and magnitude of guidance in the ITIL IT ...

Agile service management means applying the agile mindset to IT service management, a concept that is as simple as that. Take into account, though, that this is not something that has often been done ...

In a recent newsletter, we pointed out that poor WAN management processes cause the majority of WAN outages. We also noted that in spite of this fact, most network organizations focus much more on ...

Information Technology Infrastructure Library (ITIL), a collection of best practices for IT service management, was developed by the government of the United Kingdom, but it’s getting more and more ...

The IT Infrastructure Library (ITIL) "should be a strong requisite" for companies looking to improve outsourcing relationships, according to a Hewlett-Packard executive. Developed by the U.K. Treasury ...

Information Technology Infrastructure Library (ITIL) best practices for IT Service Management (ITSM) have become the accepted basis of improved service delivery, serving as a framework for the closer ...

Half the battle with properly managing IT infrastructure and applications is adhering to best practices. The other half? Putting technology in place to automate, monitor and speed problem resolution.

The Casewise Visual Process Model for ITIL is a portfolio of fully mapped, visual business process models depicting all the guidance from each of the five new ITIL version 3 and eight ITIL version 2 ...

REDWOOD CITY, CA--(Marketwired - Nov 1, 2016) - Agiloft, Inc., a leading provider of agile business software, today announced it has received PinkVERIFY certification from Pink Elephant for 11 IT ...