Call center workers might not have to deal with angry customers for too much longer. SoftBank plans on using AI to make angry calls sound less aggressive. The Japanese firm is seeking to turn a ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

WTF?! If you're a call center agent whose mother's virtue has been called into question by a customer for the third time today, you've still got eight hours left of your shift, and your boss has just ...