Zendesk, known primarily for its customer support software, has been expanding its offerings to cover more aspects of customer engagement. Zendesk Sell is one of the best CRM platforms on the market ...

Last year was a tough one for Zendesk, with several months of uncertainty. But the company appears to have emerged from that instability, none the worse for wear, with a new private equity owner and a ...

While much of the SaaS world is tightening its belt, Zendesk is doing the opposite and honestly, it's hard to argue with the logic. The company has announced a definitive agreement to acquire ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Zendesk on May 19 unveiled its Autonomous Service Workforce vision at its annual Relate conference in Denver. The strategy replaces deflection-based bots with specialized AI agents operating across ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN or the “Company”) today posted on its investor relations website, and filed with the Securities and Exchange Commission, an investor ...