Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

That’s a phrase you don’t want to hear about a project you have done or a dinner for which you just shelled out hundreds of bucks. It screams mediocrity. In some ways, it is worse than “it stunk,” as ...

John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...

When training employees, remember that good customer service is not just about resolving problems. It's ensuring that every interaction with customers gives the message that you are ready, willing, ...

Most practices have good customer service, but good is no longer good enough, Dr. Roger P. Levin notes. In the first of a new series focusing on this important aspect of patient growth, he writes that ...

One-size-fits-all customer experience playbooks don’t exist — and for good reason. Every business has distinct customers with distinct feelings, needs and preferences. It’s up to you to define what ...