At a Veterans’ Affairs primary care women’s health clinic, primary care providers (PCPs) are responsible for monitoring patients who are prescribed opioids. The majority of patients don’t receive ...

Standard work is a visual guide to accomplish a job quickly and accurately. Using standard work increases the speed of production, improves quality, and creates a more enjoyable, predictable and safe ...

Plain and simple: Standard work does not turn workers into non-thinking robots forced to repeatedly perform the same tasks day after day. Nor should it stifle creative thinking in solving problems on ...

I’ve spent my career in and out of heavy manufacturing facilities, and I’ve seen dozens of leaders fall into the same trap: They try to dictate operational excellence from a desk. They believe if they ...