Southwest Airlines needs to do some major damage control to "win back" the hearts of formerly loyal passengers who feel ...

A recent claim says that economy seats may not get as much attention after every flight.

Southwest's cleaning procedures are questioned after report suggests possible changes to between-flight seat cleaning.

Since the airline changed its policy on larger passengers this year, travelers say agents have publicly scrutinized their ...

Passengers say a new rule in the friendly skies has them stashing more than just their tray tables. Confused flyers are sounding off online after a traveler claimed flight attendants on a recent ...

Erika, a self-professed frequent flyer, was allegedly subjected to size-discrimination by a Southwest gate agent, who tried ...