If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

When Microsoft developed its own FastTrack onboarding solution for Office 365 migration, Chris Pyle, president and CEO of Champion Solutions Group, Boca Raton, Fla., had to find new ways to profit ...

While it's a bit spartan for non-IT professionals, ManageEngine is nevertheless a robust help desk platform that can power an ITSM process for businesses of almost any size at a fair price. Since our ...

ManageEngine doesn't offer a public customer portal, which is understandable considering its focus on internal IT help desk operations. However, it also doesn't have a knowledge base, which is ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...