Poor customer service and communication scores brought down customer satisfaction in J.D. Power's new study. Commercial health plans are struggling to meet patients' engagement needs as member ...

Despite an industry-wide transition to value-based payment models that incentivize preventive care and proactive communication between health plans and members, commercial health plans are missing the ...

Independent insurance agents report unusually strong satisfaction with their carrier partners, especially on the commercial lines side. (AP Stock image) Independent insurance agents say they feel ...

Members’ overall satisfaction with their commercial health plans fell 13 points year over year, according to a new study by J.D. Power. The decline was driven by dissatisfaction with customer service, ...

TROY, Mich.: 22 Aug. 2023 — Despite steadily rising interest rates and strained business conditions, U.S. small businesses are increasingly satisfied with the products and services they are receiving ...

Even as the nation’s hospitals and health systems continue to battle with Medicare Advantage programs over reimbursement rates, customer satisfaction with Medicare Advantage plans is significantly ...