The Trump administration's sweeping tariffs increased costs on U.S. families by an average of roughly $1,745, according to one recent estimate.

How well brands manage returns can make or break the customer experience. Smart returns platform Returnly released its first consumer behavior study on Wednesday, focusing on shoppers’ behaviors at ...

Bought a foundation shade that didn’t match or a skincare product your skin didn’t love? Ulta’s return policy is surprisingly flexible — even if you’ve used the product. Knowing the rules helps you ...

Returns are devastating retailers. In 2024, it was estimated that returns amounted to over $685 billion in lost revenue in the U.S. alone. That’s not just a logistics problem; it’s a significant ...

Will Chyrsanthos wanted something striking for his entryway bathroom. So last year, while doing home renovations, he imported a sky-blue concrete sink from Bulgaria. The ramp sink ended up costing him ...

Fashion retailer H&M started to charge customers for online product returns in September 2023. Citing a rise in delivery and processing costs, as well as growing consumer use of free returns, H&M ...

The problem of omnichannel retail returns is one that must be addressed. Returns currently account for about 16.5% of overall retail sales, and the amount of merchandise returned as a percentage of ...

The federal government launched an online portal Monday for importers to claim refunds, months after the Supreme Court struck down certain tariffs imposed by the Trump administration.

Two more logistics companies are banking on a partnership to reduce escalating returns costs and streamline the process, especially as many companies still don’t know how much returns really cost them ...