Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. The “how” is still shaping up, but the “why” ...

STERLING, Va., Oct. 22, 2024 /PRNewswire/ -- REI Systems, a leader in delivering innovative and reliable technology solutions to the federal government for over 35 years, is proud to announce that its ...

The Cybersecurity and Infrastructure Security Agency was designated as the first Quality Service Management Office by the Office of Management and Budget. (Gorodenkoff Productions OU) The ...

Forbes contributors publish independent expert analyses and insights. I write about 21st century leadership, Agile, innovation & narrative. One thing I really like about the new edition of Juran's ...

The Department of the Treasury and General Services Administration officially became quality services management offices (QSMOs) Monday, as the government continues to reform its shared services.

In the final days of the Trump administration, the Office of Management and Budget officially designated the fourth and final Quality Service Management Office, or QSMO, under the administration’s big ...

Every IT executive will tell you that delivery of quality IT services from a user point of view is their highest priority today. Much has been written recently about managing the quality of IT service ...

Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. The goal of TQM is to foster ...