Debt agents working for British Gas had broken into the homes of vulnerable customers to fit pre-payment energy meters.

Thousands of energy customers who had prepayment energy meters forced fitted will get compensation or have their debts written off, Ofgem has said. The regulator said eight companies will give payouts ...

Ofgem has limited the practice in a bid to help protect households - but they can still be installed in some situations ...

British Gas has agreed to pay £20m into a redress fund and compensate customers to settle an investigation by the energy regulator into the forced fitting of prepayment meters. Ofgem found the company ...