As most of you know, EMA has been actively working to research and develop best practices around the planning and deployment of the IT Infrastructure Library’s Configuration Management Database.

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...

Last month I wrote about some research EMA is putting together entitled “ITIL’s CMDB Adoption in the Real World – Just how Real World is it?” Now that the research is underway (no, I don’t have the ...

With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

CMDB also reflects every change made to each asset and its implication to other related IT assets, as well as business services. “The CMDB is the core of ITIL,” says Christine Rose, director of global ...

The Configuration Management Database (CMDB) is well recognised as a cornerstone structure when it comes to the implementation of the Information Technology Infrastructure Library (ITIL) framework and ...

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...

Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL V3. Wthout it, the effectiveness of the rest of your processes will be in ...

Change management reminds me of the arcade game Whac-A-Mole where you bat down an ever increasing supply of creatures that pop up. A large organization may install 300 changes a week and consume vast ...