At my current company, C1, we talk a lot about elevating connected human experiences, and for me, developing and using technology is all about creating better human experiences. But what do we mean by ...

In 1999 Joseph Pine II wrote the book, The Experience Economy, which explained the transfer from customer service to customer experience. Since then practically most enterprises have embraced what is ...

The striking paradox is that science tells us both that we’re peripheral in the cosmic scheme of things and central to the reality we uncover. Unless we understand how this paradox arises and what it ...

Companies are struggling to provide a great customer experience because they're not focusing on what I call the total human experience. Between employees quiet quitting, customers frustrated by delays ...

The proliferation of AI is tied to an unprecedented reshaping of the human experience throughout society—from politics, commerce, law, and education to healthcare and beyond. Interpersonal ...

Face-to-face interactions with customers ground to a halt last spring with the onset of the pandemic. Contact center agents and others were pushed to work from home, while phone calls flooded contact ...

It’s nearly impossible to open LinkedIn or any news feed without seeing posts about artificial intelligence (AI). User comments often express trepidation that their jobs may one day be outsourced to ...

Data isn’t just used today to monitor employees. Some smart innovators are also using data to build trust and treat employees – and customers – more humanely. In association withDeloitte Digital What ...

Humans need other people to feel human — the importance of connection at that fundamental level simply cannot be overstated. Brands, in their never-ending quest for relevance, must dive deep into ...

Why is Christian Science in our name? Our name is about honesty. The Monitor is owned by The First Church of Christ, Scientist, and we’ve always been transparent about that. The church publishes the ...