Marble bathtubs overflowing with lavender-scented suds. Overstuffed, vintage sofas that lean more old folk than opulent. These are some of the hallmarks — and hiccups — of heritage hotels. Of the 25 ...

In a world where connectivity is king, hotels face an ever-evolving landscape of guest expectations. As the industry adopts cloud-based solutions to meet these growing demands, new standards are being ...

Most hotel guests remember to tip the valet, acknowledge the concierge, or thank the front desk staff. Housekeepers, though, are the invisible force behind every freshly made bed, every spotless ...

Pictured from left to right: Kristian Toivanen, Aurelia van Lynden, Rasha Lababidi, Dan Clayton Kempinski Hotels has announced the appointment of three new Vice Presidents – Kristian Toivanen, Aurelia ...

Questions around the predictability of supply chains continue to underpin a difficult hotel operating environment. Furthermore, guest expectations have become much more nuanced and personalized than ...

Hotels have come a long way from placing QR codes in rooms for digital menus or relying on repetitive AI-generated text message pings. Today, Product Genius, an AI-powered customer engagement platform ...

Wilding Hotels, a premier name in wilderness hospitality, has partnered with Volo Solutions to implement in-room concierge tablets across its properties. This collaboration brings a modern, intuitive, ...

An unsung gem of the city's ever-expanding luxury hotel scene offers a 5-star guest experience without the 5-star price.

Vinyl ambassadors create a one-of-a-kind experience at the historic hotel with a curated record collection — here’s what ...