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Pennington County Emergency Services Communications Center earns national accreditation

RAPID CITY, S.D. — It's a feather in the cap for the 49 dispatchers at the Pennington County Emergency Services ...

State spent more than $450M on 'Next Generation' 911 system only to change plan, delay roll-out

California spent more than five years and $450 million upgrading our aging 9-1-1 system, only to overhaul its plan and face ...

Netflix’s ‘The Perfect Neighbor’ Shows the Dangers of America’s 911 System

Over the course of a year and a half, we repeatedly see police officers responding to Lorincz’s 911 calls about children ...

California Spent $450 Million on a New 911 System, Now Plans to Scrap It

Steven Yarbrough, chair of the State 911 Advisory board, speaks with Cal OES Chief Deputy Director of Policy and ...
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Spokane emergency dispatch center launches AI system to handle non-emergency calls

Spokane Regional Emergency Communications will test a new artificial intelligence system Wednesday to automatically handle ...

911 dispatchers serve as first line of defense in domestic violence cases

GRAND ISLAND, Neb. (KSNB) - 911 dispatchers serve as a crucial tool in the fight against domestic violence, often becoming the first person to speak with victims seeking help.

First dispatcher academy graduates among newest Emergency Medical Services recruits

The EMDs were the first graduating class of the city’s new EMS Dispatcher Academy, a training program that included EMT ...