Microsoft's Dynamics 365 service offers an ever-growing set of AI tools that helps businesses manage many aspects of their business, such as customer and sales insights. Today, Microsoft announced ...

Microsoft is adding new applications and features to its Dynamics 365 CRM and ERP portfolio, officials announced today, Sept. 23. Many of the new additions to the line-up are "AI-driven," which in ...

This week marks the fifth anniversary of Microsoft Dynamics 365's launch. Dynamics has evolved considerably over that time via a long branding, pricing, and packaging road to become the expanding set ...

A new AI-based extension to the company's Dynamics 365 CRM and ERP platform can automatically generate answers to customer emails, suggest marketing and sales campaigns, and summarize Teams chat ...