Ongoing customer service issues at the Social Security Administration have finally gotten bad enough that U.S. lawmakers decided to do something about it — but it might be a while before you see any ...

ROCHESTER, N.Y. — Despite a year-long News10NBC Investigation and assurances from the CEO of RG&E that things are turning around, the billing and customer service issues at the utility continue. Over ...

Customer service problems in the U.S. have hit unprecedented levels, and Americans have become increasingly aggressive in their efforts to address those issues, according to new data. But experts say ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Delta Air Lines is taking the brunt of the number of delays and cancellations after the global IT outage over the weekend. Now, its customer service problems are frustrating even the most loyal Delta ...

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...

If you’re having issues with your Social Security payments, you might need to contact the Social Security Administration for help. You may be able to troubleshoot some problems online, but other ...

Television hasn't always had the best customer service. Scores of viewers might tell you that TV and networks don't respond - or at least not quickly enough -- to their problems: the cancellation of ...

In early December, I received an electricity bill for 1,400 British pounds ($1,700). It was an absurd overcharge for six months of energy I hadn’t used, in a house I moved out of two years ago, from a ...

LITTLE ROCK -- The Arkansas Public Service Commission staff reported Tuesday that Summit Utilities Inc. has cleaned up its billing errors and customer service problems, though staff called on the ...