Collaboration in business is escalating faster than ever. Seeking help from third parties is now a very common strategy that companies use to scale up their business and pursue new opportunities in ...

Welcome to the first blog in our AI and Outsourcing series, where we explore the disruptive and transformative impact of artificial intelligence ...

When Jonathan Steiman co-founded Peak Support in 2015, he wanted to fill the gap in providing support solutions for high-growth companies. At the time, outsourcing providers only targeted large ...

Truckstop, among the biggest load boards in the U.S., has conducted significant layoffs of North American staff and seeks to outsource all customer service roles to a partner company, Firstsource, as ...

Alexandra Twin has 15+ years of experience as an editor and writer, covering financial news for public and private companies. Pete Rathburn is a copy editor and fact-checker with expertise in ...

The mention of “outsourcing” in customer service brings up an image of a giant call center, in a foreign country, packed with people who work in 12-hour shifts. Companies partner with these centers to ...

Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...

As your business grows, so too will the customer support tickets, making it critically important that you scale your support team alongside your customer or order growth. Why? Because customer service ...

It’s 8 p.m., and you find yourself chained to your desk, drowning in a sea of customer queries. If that sounds all too familiar, you’re not alone–I’ve been there myself, as have many other ...

Competition is fierce; to distinguish itself, a small business needs to stand out from the crowd. Customer service is the way to do that. The Benefits of Great Customer Service Whether your business ...

In 2013, TOMS made a terrible mistake: We outsourced Customer Service. Like the Portland Trailblazers selecting Sam Bowie in the 1984 NBA draft, TOMS’ outsourcing decision might have turned out well.

A trio of professors working with the national Quality Research Center at the University of Michigan finds that offshore outsourcing hurts customer service ratings, but farming out back office ...