Small businesses are always looking for ways to reduce friction for existing customers. AI-powered automation can help.

One in 4 companies abandon bank onboarding before using the product they signed up for, according to our February 2025 research report titled "The Business Banking Customer Experience Report." We ...

The real challenge lies in keeping them engaged, satisfied, and loyal over time. Customer loyalty is not built through one-time transactions but through consistent, meaningful communication.

Many businesses invest significant time, money and effort into keeping customers happy. While the results of such investment can be clear when a company receives glowing reviews and returning business ...

Business customer satisfaction with U.S. electric utilities is under pressure as commercial electricity prices and outage incidents rise. The J.D. Power 2025 Electric Utility Business Customer ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

SANTA CLARA, Calif. & LONDON--(BUSINESS WIRE)--Vodafone Business and ServiceNow (NYSE:NOW), the AI platform for business transformation, today announced an expansive five-year strategic collaboration ...

TROY, Mich.: 10 July 2025 — Cost of service and performance and reliability satisfaction of business internet service has boosted overall satisfaction, according to the JD Power 2025 U.S. Business ...

Finding your first customers as a new business owner can be a challenging yet crucial step for success. We asked industry experts to share one piece of advice they wish they’d received when they were ...

TROY, Mich.: 15 Oct. 2025 —Overall satisfaction among gas utility business customers averages 645 (on a 1,000-point scale), according to the JD Power 2025 U.S. Gas Utility Business Customer ...

Having spent the year like other enterprises dealing with a commercial environment turned upside down by Covid, 2020 saw UK operator Three laying the groundwork for a 5G network initially focused on ...