Bank of Queensland has retreated from its return-on-equity target and is up-ending its model by converting owner-managed branches into corporate ones, as it accelerates cost-cutting plans.

Chanticleer BoQ’s 20-year quest for scale and growth Bank of Queensland’s mere mention of Home Building Society, a WA lender it bought in 2007, opened an old can of worms and underscored a ...

BOQ is now also collecting more detailed understanding of customer needs. It’s what the bank refers to as its “customer canvas”, a unifying view of the customer, their experience with the bank across ...

The Bank of Queensland is under pressure to disclose the human impact of a plan to adopt automation technology, with fears it could lead to major cuts in staffing levels. The Queensland-based bank ...