In a bid to become "the AA of IT", telecoms giant BT is offering a "virtual engineer"; to sort out home users' tech problems remotely for £25 a go, and will even send a real specialist around to get ...

Clive Houghton, 91, from Worcester Park, Surrey, died in August after working as an electrical engineer for the telecoms ...

'Innovation' is a word that Matt Bross, CTO of BT, is fond of bandying around when talking about BT's strategy. But is it just an abstract noun he likes to pump out alongside PowerPoint presentations ...

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BT’s Networks engineering division in the north will be renamed Openreach Northern Ireland from today. The local fleet of BT vans will gradually be replaced by Openreach branded vehicles and engineers ...

BT sells broadband to millions of people in the UK and realises it can all be rather difficult, especially if you're over 50 and think a router is a special kind of pig. Happily, it offers a bunch of ...

I received a telephone call from a man purporting to be from BT. He gave me his name, employer ID and a reference number. He said he wanted to see if my router was working, but I told him it was not ...

A BT engineer who complained to his boss of being overworked killed himself after he was given a ‘hug and coffee’ before being given extra work, an inquest heard. Former soldier Alex Williams, 36, ...

A pensioner who had not realised her 'broken phone' had actually become unplugged from the socket was charged £99 by BT for an engineer to plug it back in. Molly Martin called BT from a neighbour’s ...