K. Dhanya Lakshmi, 27, lost all hopes of standing on her own feet after her husband’s death, but a three-month-long training course in BPO jobs has changed her life altogether. She is now happy ...

Call center training is changing. It's becoming more sophisticated as better tools come into the environment. It's also become more long-term, stretching out beyond the initial hire into the realms of ...

BPOs are now proving to be good training grounds and finishing schools for hordes of cross-industry professionals and graduates who have embraced high-growth careers in this burgeoning industry. BPOs ...

MONTEGO BAY, St James — With business process outsourcing (BPO), notably in Montego Bay, being considered the fastest-growing sector in the country, president of the Private Sector Organisation of ...

The Indian BPO industry, which handles a considerable chunk of global BPO services, has been witnessing great growth since the mid-90s. This industry has seen a multifold revenue growth in the recent ...