Starbucks worker says baristas have a ‘panic button’ behind the counter, but it won’t be enough to quell angry customers after open-door policy reversal
Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the ...
Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy
In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...
Starbucks corporate layoffs looming in March: CEO
Global coffeehouse chain Starbucks will cut corporate jobs as new CEO Brian Niccol continues to implement changes to bolster lagging sales and improve profitability.
Starbucks is instructing workers in de-escalation so they can peacefully reserve bathrooms for paying-customers only
A Starbucks employee said the chain held training on how to handle customers asking to use the restroom or sit in the store ...
Restaurant Business2d
Here's everything Starbucks has done since it hired Brian Niccol
The former Chipotle CEO took the helm at the Seattle-based coffee shop giant in September. Since then the company has made ...
Starbucks new CEO Brian Niccol orders baristas to shut down stores for mandatory 3-hour training: report
Company employees will be subject to a mandatory training titled “Welcome Back to Starbucks” between Jan. 21 and 26, ...
Starbucks plans corporate layoffs as part of turnaround
Starbucks said Friday it plans an unspecified number of layoffs as it restructures its corporate staff. In a letter to ...
The National Observer: Bank exec says office fundamentals 'remain weak'
Starbucks layoffs, JetBlue expansion, and assessments of both data centers and the office sector: All that and more in The ...
Ticker: Starbucks plans corporate layoffs as part of turnaround; Late-blooming apples key to crop
Starbucks saidit plans an unspecified number of layoffs as it restructures its corporate staff. In a letter to employees, ...
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Starbucks warns of corporate layoffs in March
CEO Brian Niccol framed forthcoming job cuts as a way to increase efficiency and accountability and reduce organizational ...
Here’s the No. 1 Thing to Know About Starbucks and Bathrooms
A while ago, Elizabeth Yuko of Bloomberg CityLab wrote what has to be the definitive history, going back as far as 1870, when New York installed the first public bathroom in the city: “an above-ground ...